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Privacy Policy

Your personal data are only collated, processed and used by us if you issue your consent, or legislation allows us, to process and/or use your personal data. To this end, we comply with the valid legal stipulations on data protection, particularly the legal stipulations of the British Data Protection Act.

1.Personal Information

1.1 We may collect and store the following personal information about you:

(a) certain information required to register with the Site (including title, first and last name, telephone number, email address and delivery and invoice address);

(b) details of any requests for Products you make through the Site;

(c) billing information such as your credit card number and expiry date; and

(d) other information you generate as a result of Site interactions.

  1. Automated Collection

We may automatically collect information such as the type of internet browser and operating system you use, the Internet Protocol (IP) address of the computer you are using, the website from which you linked to our Site and the website you visit as you leave the Site. We use this information to collect broad demographic information about the visitors to the Site and to improve the Site’s content and to help us understand how users are interacting with the Site and services provided.

  1. Cookies

3.1 When you visit the Site we may store some information (commonly known as a “cookie”) on your computer. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web.

3.2 Cookies can be categorised in accordance with the categories found in the ICC UK Cookie guide as set out below:

(a) strictly necessary cookies – these cookies are essential in order to enable you to move around a website and use its features and enable services you have specifically asked for. Consent is not generally required for these cookies;

(b) performance cookies – these collect information about how visitors use a website;

(c) functionality cookies – these cookies allow a website to remember the choices a user makes, such as a user name or language preference; and

(d) targeting or advertising cookies – these collect information about a user’s browsing habits and are usually placed by advertising networks with the website operator’s permission.

3.3 Cookies can also be categorised in accordance with how long they are saved on your device. “Session cookies” are short-term cookies that are only saved on the computer’s memory for the duration of a user’s visit to the website, whereas “persistent cookies” remain saved in the computer’s memory for a set period of time, even after the browser session has ended.

  1. Use of Personal Information

4.1 Our primary purpose in collecting user information is to provide you with a safe, smooth, efficient and customised experience and to provide the Product(s) you may have requested.

4.2 By using our Site and providing your personal information, you agree that we may use your personal information in order to:

(a) administer the Site;

(b) process your order(s), including dispatch, payment and returns (if applicable);

(c) collect payment for any Products we provide to you;

(d) make general improvements to our Site and the Products we offer;

(e) analyse how customers are making use of the Site;

(f) resolve disputes and troubleshoot problems;

(g) enable third parties to carry out technical, logistical or other functions on our behalf;

(h) prevent, detect and investigate potentially prohibited or illegal activities (including fraud and abusive use of the Site), and enforce our Website Terms and Sale Terms; and

(i) notify you of certain offers and new products (subject to your right to unsubscribe or opt-out).

  1. Sharing Personal Information

5.1 Credit or debit card payments will be collected by us. In order for payments to be processed you may need to provide some necessary details to our payment processor. We tell you about this at the point we collect that information on the Site.

5.2 We may also share your personal information with:

(a) other companies we have instructed to provide services or goods for us;

(b) law enforcement agencies, other governmental agencies or third parties if we are required by law to do so; and

(c) other business entities should we plan to merge with or be acquired by that business entity, or if we undergo a re-organisation with that entity.

5.3 Except as expressly set out in this Privacy Policy, our Website Terms or our Terms of Sale, we will not disclose any of your personal information without your permission.

  1. Links to and from other websites

6.1 We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our Site and we recommend that you check the policy of each website you visit and contact its owner or operator if you have any concerns or questions.

6.2 In addition, if you linked to this Site from a third party website, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party website and recommend that you check the policy of that third party website and contact its owner or operator if you have any concerns or questions.

6.3 You are not entitled (nor will you assist others) to set up links from your own website(s) to the Site (whether by hypertext linking, deep-linking, framing, toggling or otherwise) without our prior written consent, which we may grant or withhold at our absolute discretion.

  1. Security and Storage of Personal Information

7.1 Although we maintain safeguards to protect your personal information from unauthorised or inappropriate access, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your personal information transmitted to us or provided through the Site.

7.2 As part of our service of providing Products to you through the Site, the information you provide to us may be transferred to countries outside of the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU or one of our service providers is located in a country outside of the EU. These countries may not have similar data protection laws to the UK. If we transfer your information outside of the EU in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this Privacy Policy.

7.3 If you use the Site while you are outside the EU, your information may be transferred outside the EU.

  1. Contacting Us

If you have any questions about this Privacy Policy, please contact us by email at

  1. Changes to this Privacy Policy

We may amend this Privacy Policy at any time by posting the amended terms on the Site. All amended terms will automatically take effect immediately on posting. Please check this Privacy Policy periodically to inform yourself of any changes. In continuing to use the Site you confirm that you accept the then current terms and conditions in full at the time you use the Site.


Our advertising service partner, AdRoll Group, sets cookies and collects information from your browser across the web and infers connections between your browsers and devices. This information is used to better understand your interests in order to select and deliver relevant advertising and offers, manage the frequency of ads you see, provide measurement and reporting to advertisers like us about the performance of their ads, and help AdRoll and us better understand web audiences.

Learn more about AdRoll Group and how online advertising works, including what information is collected about you and how it is used and why the cookies below are dropped, HERE

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