Customer Help
Our custommer care team are here to help.
Common purchase queries answered
Orders and Shipping
Depending upon your chosen delivery method, order are usually received between 1-4 working days.
You can choose separate shipping and billing addresses at checkout, if you wish to change your delivery address after placing your order then please contact us using the form below. Once your order is marked as COMPLETE then unfortunately we can no longer change the delivery address as it has been despatched.
Login to your account here and go to the orders tab.
We do not store any banking or payment information, this is all managed by Stripe and PayPal on our behalf.
All prices shown ar inclusive of UK VAT.
We can ship globally, however be aware that import taxes may apply when the order reches customs.
We always endeavour to despatch all items together in one package. In unforseen circumstances we may use multiple packages.
If you need to swap an item
Returns and Exchanges
A returns notification must be filed within 14 days of receipt of item.
Our apologies, please complete the form below and we’ll arrange a refund or replacement.
Once you complete a returns form, our team will email you with returns details.
Please complete the form below and a member of our team will be in touch within 24 hours.
Orders can only be cancelled before they are marked as COMPLETE, at this stage it will have been despatched. Please complete the form below to cancel your order.
Yes you can, and we’ll ship it as soon as it back in stock.
